Returns can be submitted though your ‘Account’, choosing the ‘Orders’ tab, and selecting the item you wish to return.
Once you have notified us that you are cancelling your contract, any sum debited to UK Electric Bike Centre LTD (in respect of goods provided by us and delivery services provided by the delivery service provider) from your debit or credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the Goods in question are returned by you and received by us in the condition they were in when delivered to you. In the case of a Free Bicycle Trial fair wear & tear will be accepted. If you do not return the Goods delivered to you by the delivery service provider or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the Goods from the amount to be re-credited to you. Please retain the bike box for bike returns.
You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
For all complaints, please contact the UK Electric Bike Centre LTD head office using the contact details found on our contact page.
REFUND POLICY
The following refund policy applies to all transactions made through this website, unless expressly stated otherwise.
In the unlikely event that you are not happy with your purchases, please feel free to return your goods unused and in their original packaging within 14 days of the date of receipt for a full exchange or refund.
Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase, Cheque payments will be refunded by check or electronic bank transfer but due to banking restrictions can only be refunded 14 days after the product return date. Due to the high incidence of fraud, we regret that we are unable to offer any refund without a valid receipt.
UK Electric Bike Centre will deduct a handling fee of £100 for any ebikes returned to us for postage and administration.