FAQ's

Bike hire is available on a half-day or full-day basis starting at 10am. The reason for the earlier start is due to the fact that everyone loves to get out and about and there is so much to see and do. Later starts can be pre arranged but bikes should be back for 4pm.

We provide the following equipment for your electric bike hire.

* Electric bike with either a 40 or 60 mile battery

* maps and what to see and do (new phone version available)

*Helmet

* Lock

* Pannier

When you arrive we will give you information about the route you have chosen with basic facts and where to stop and what to do. We will then show you how to use an electric bike and you will test ride your bike to make sure that you are happy. After a fun photo as a momento, we then give you a safety brief and where in particular you should take care before you set off.

When you have a safety brief, we will give you our emergency contact details. 

If you have a pucture you can call us and we will get out to you with a replacement bike as soon as we can. We also give you some tyre sealant that in most cases can be added to the tyre and pumped up.

His happens on very rare occasions! If you run the ebike in high power all the time there is a chance you could run out so use it as explained in your briefingh.

If you run out of battery, your ebike can still be pedalled like a normal bike, however please call the emergency number and we can try and swap the bike over.

We will ask you to text us periodically with your location so we know where you are on the route. However most of the time we can help you by turning on your geolocation on your phones. Reception in the area is vastly improved in the last 4 years. Dont forget we can always come and rescue you but if your worried or getting late (after 3pm) just call us and there are a number of shortcuts

Cycle to Work (Salary Sacrifice) is a simple scheme whereby an employer can provide staff with an electric bike ‘tax free’ at approximately half the retail price and at no cost to the company.

We work with Green Commute Initiative and below are the simple steps to getting your bike through cycle to work.

Step 1:  Employee expresses interest in scheme and speaks to their HR Dept to gain permission to get quote.  Third party finance can be arranged where necessary.

Step 2:  Employee checks to see where nearest registered bike shop is.  Let us know if your chosen bike shop isn’t registered with us and we will sign them up.

Step 3:  Employee goes to a registered bike shop and chooses bike package.  Bike shop gives price  (Please ensure they will honour the price for 30 days).

Step 4:  Employee fills in the form on our Instant GCI quote page (this could be done in the bike shop).

Step 5:  Proforma is generated and the employee takes it to employer to be paid.   Akira will make this payment where third party finance has been used.

Step 6:  Salary sacrifice agreement and hire agreement are e-mailed to the employee to be e-signed.  Once both documents are signed, GCI pays the bike shop via a self-invoice.

Step 7:  Voucher is e-mailed to the employee so they can collect their bike.   It is vital that the employee takes the voucher and photo ID with them when collecting their bike.

Step 8:  GCI e-mails a copy of the salary sacrifice agreement to the employer and if applicable, an invoice paid with instructions on how to handle the VAT element.

Step 9:  Employee’s salary is reduced through salary sacrifice for agreed period of time.  The employer will start to repay the third party finance if used.

Step 10:  After the hire agreement period ends, GCI invites the employee to enter into a free of charge loan of the bike for a further five years and nine months.

Step 11:  After loan period ends, the employee makes nominal £1 payment to take title ownership of bike.  Bike has no market value at this point

Cycle to Work (Salary Sacrifice) is a simple scheme whereby an employer can provide staff with an electric bike ‘tax free’ at approximately half the retail price and at no cost to the company.

We work with Green Commute Initiative and below are the simple steps to getting your bike through cycle to work.

Step 1:  Employee expresses interest in scheme and speaks to their HR Dept to gain permission to get quote.  Third party finance can be arranged where necessary.

Step 2:  Employee checks to see where nearest registered bike shop is.  Let us know if your chosen bike shop isn’t registered with us and we will sign them up.

Step 3:  Employee goes to a registered bike shop and chooses bike package.  Bike shop gives price  (Please ensure they will honour the price for 30 days).

Step 4:  Employee fills in the form on our Instant GCI quote page (this could be done in the bike shop).

Step 5:  Proforma is generated and the employee takes it to employer to be paid.   Akira will make this payment where third party finance has been used.

Step 6:  Salary sacrifice agreement and hire agreement are e-mailed to the employee to be e-signed.  Once both documents are signed, GCI pays the bike shop via a self-invoice.

Step 7:  Voucher is e-mailed to the employee so they can collect their bike.   It is vital that the employee takes the voucher and photo ID with them when collecting their bike.

Step 8:  GCI e-mails a copy of the salary sacrifice agreement to the employer and if applicable, an invoice paid with instructions on how to handle the VAT element.

Step 9:  Employee’s salary is reduced through salary sacrifice for agreed period of time.  The employer will start to repay the third party finance if used.

Step 10:  After the hire agreement period ends, GCI invites the employee to enter into a free of charge loan of the bike for a further five years and nine months.

Step 11:  After loan period ends, the employee makes nominal £1 payment to take title ownership of bike.  Bike has no market value at this point