The Kent Vineyards Tour

FAQs for Hire & Tours

• How long can I hire a bike for?

  Bike hire is available on a half-day or full-day basis starting at 10am. The reason for the earlier start is due to the fact that everyone loves to get out and about and there is so much to see and do. Later starts can be pre arranged but bikes should be back for 4pm.

  
• What equipment do you provide?

  We provide the following equipment for your electric bike hire.

  * Electric bike with either a 40 or 60 mile battery

  * maps and what to see and do (new phone version available)

  *Helmet

  * Lock

  * Pannier

  
• what happens when we arrive to hire an e-bike?

  When you arrive we will give you information about the route you have chosen with basic facts and where to stop and what to do. We will then show you how to use an electric bike and you will test ride your bike to make sure that you are happy. After a fun photo as a momento, we then give you a safety brief and where in particular you should take care before you set off.

  
• what happens if I get a puncture?

  When you have a safety brief, we will give you our emergency contact details. 

  If you have a pucture you can call us and we will get out to you with a replacement bike as soon as we can. We also give you some tyre sealant that in most cases can be added to the tyre and pumped up.

  
• what happens if I run out of battery?

  His happens on very rare occasions! If you run the ebike in high power all the time there is a chance you could run out so use it as explained in your briefingh.

  If you run out of battery, your ebike can still be pedalled like a normal bike, however please call the emergency number and we can try and swap the bike over.

  
• What if I get lost?

  We will ask you to text us periodically with your location so we know where you are on the route. However most of the time we can help you by turning on your geolocation on your phones. Reception in the area is vastly improved in the last 4 years. Dont forget we can always come and rescue you but if your worried or getting late (after 3pm) just call us and there are a number of shortcuts